Privacy Policy

This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when users access this website or use any related gambling services available to players in the United Kingdom. By visiting the site, creating an account, making transactions or contacting customer support, the user acknowledges that personal data may be processed in accordance with this policy and with applicable legal and regulatory requirements.

Information Collected

The website may collect personal information required to create and manage an account, including full name, date of birth, residential address, email address, telephone number and account credentials. In addition, financial and transactional data may be collected when a user makes a deposit, requests a withdrawal or interacts with payment services. Technical data such as device type, browser details, IP address, cookies, usage logs and session activity may also be recorded in order to operate the site effectively and securely.

Verification and Regulatory Data

As part of legal and regulatory obligations, further information may be requested to confirm identity, age, address, payment ownership and, where necessary, source of funds or source of wealth. This may include copies of official documents, payment screenshots, bank statements or other supporting materials. Data may also be checked against external databases, public records, fraud prevention systems or responsible gambling exclusion systems where permitted or required by law.

How Information Is Used

Personal information may be used to open and maintain an account, process deposits and withdrawals, verify eligibility, prevent fraud, detect suspicious activity, comply with anti-money laundering obligations and provide customer support. Data may also be used to improve website functionality, monitor service quality, manage technical issues and maintain platform security. Where permitted, contact details may also be used to send service messages, account notifications and marketing communications.

Marketing Communications

Users may receive promotional messages by email, text message or other approved channels where consent has been given or where such communication is otherwise allowed under applicable law. Marketing preferences can usually be updated through account settings or by using the unsubscribe options included in the communication. Service-related messages concerning security, verification, payments or important account matters may still be sent even if marketing preferences are changed.

Cookies and Similar Technologies

The website may use cookies and similar tracking technologies to support site functionality, remember preferences, analyse traffic, improve performance and personalise content. Some cookies are essential for account login, security and transaction processing, while others may be used for analytics or marketing purposes. Users can manage cookie settings through their browser or device preferences, although disabling certain cookies may affect how the website functions.

Sharing of Personal Data

Personal data may be shared with carefully selected third parties where this is necessary for account administration, payment processing, identity verification, fraud prevention, analytics, customer communication, legal compliance or technical service delivery. These third parties may include payment providers, verification agencies, fraud monitoring services, IT suppliers, hosting providers, professional advisers, regulatory bodies and law enforcement authorities where required. Information is shared only to the extent reasonably necessary for those purposes.

International Transfers

In some cases, personal data may be transferred to service providers or group entities located outside the user’s home jurisdiction. Where such transfers take place, appropriate safeguards are expected to be applied in order to protect the information and maintain a level of security consistent with applicable data protection law.

Data Retention

Personal data is retained only for as long as reasonably necessary to fulfil operational, contractual, legal, regulatory and security purposes. In gambling services, retention periods may be longer than on ordinary consumer websites because of obligations linked to licensing, anti-money laundering controls, tax, complaint handling and dispute resolution. Once information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in an appropriate manner.

Data Security

Reasonable technical and organisational measures may be used to help protect personal information against loss, misuse, unauthorised access, unlawful disclosure, alteration or destruction. These measures may include encryption, restricted access controls, monitoring systems, internal security procedures and staff training. However, no online platform can guarantee absolute security at all times, and users should also take care to protect their own login details and devices.

User Rights

Depending on the laws that apply, users may have rights in relation to their personal information. These may include the right to request access to the data held about them, ask for incorrect data to be corrected, request deletion in certain circumstances, object to specific types of processing, request a restriction of processing or ask for a copy of their data in a portable format. Where processing is based on consent, that consent may usually be withdrawn, although this does not affect earlier lawful processing.

Children and Underage Use

This website is intended only for adults who are legally permitted to gamble. It is not designed for children or individuals under the age of 18. If information is discovered to have been collected from an underage person, steps may be taken to delete the data and close any related account, subject to legal and regulatory requirements.

Responsible Gambling and Protective Checks

Personal data may also be processed in connection with responsible gambling measures, including account reviews, affordability-related checks where required, self-exclusion procedures, behavioural monitoring and harm prevention obligations. These measures are intended to support legal compliance and safer gambling practices rather than simply commercial activity.

External Links

The website may contain links to third-party websites, tools or services. This Privacy Policy applies only to this website and its direct services. If a user follows a link to another site, that third party will have its own privacy practices and policies, and responsibility for those policies rests with that provider.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect legal, technical, operational or regulatory changes. The latest version published on the website will be the version currently in force. Continued use of the service after any update takes effect may be treated as acceptance of the revised policy.

Contact and Complaints

Questions about privacy, data handling or personal information requests should be directed to the relevant support or privacy contact made available on the website. If a user believes their data has been handled improperly, they may also have the right to raise the matter with the appropriate data protection authority in the United Kingdom.

This Privacy Policy should be read together with the Terms and Conditions, Responsible Gambling information and any additional notices shown during registration, verification or payment processing.